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We really value your custom, and want to hear if there are any problems when you receive your artwork. We will negotiate a replacement if the work arrives damaged. Please photograph the damage immediately and contact Elise on +64223539193 (WhatsApp) or email firstname.lastname@example.org. Although we do not take responsibility for the artwork beyond its successful delivery, we are interested in the lifecycle of our ceramics, and encourage you to contact us in the unfortunate case of an artwork needing repair.